Shipping policy

Your order will be processed within 3 working days of being placed and payment being received. If there are any longer delays due to stock or shipping problems you will be contacted and notified of such.

The website will automatically calculate the shipping cost for each order. We reserve the right to change the shipping cost if it has been calculated incorrectly on the website.

Orders over $50 get free shipping, except rural where there is a surcharge. If your address is rural, you will be charged a $5 rural surcharge fee (regardless of order value) and if you don’t disclose this at the time of purchase we will charge you for the rural surcharge before sending your order.

We send all New Zealand orders by Couriers, including rural delivery. If you require International delivery, please inform us at point of order.

Please note we must have a physical address to send orders to. We cannot deliver to PO Boxes.

New Zealand orders delivered by Courier will not be left at your house unless you are home. A card for call will be left. If you would like the order left if you are not home please specify this on your order but the herb farm will not replace any missing orders that have been left on request.

White Cloud do not print receipts, however if you require one for tax purposes, please let us know and we will email you a copy.